Shipping Costs
Flat-rate shipping of $9.95 applies per order to anywhere in Australia. We ship via Australia Post, so please provide a shipping address where your parcel can be delivered and left safely until you get home, or please provide a workplace addresses where someone can accept your parcel on your behalf. Please ensure the address you enter via the checkout process is absolutely correct. If the address you enter is incorrect, please contact us immediately. You will be held liable for the full cost of the item if it has already been dispatched to the wrong address.
Delivery
If you need a particular item urgently, please contact us prior to making a purchase so we can advise you of the likelihood of receiving your order within your preferred time frame. Upon receiving your order, we will ship your goods within 3-5 working days, so please allow a 10-14 day turnaround. In some cases items may be temporarily unavailable due to a supplier shortage, so delivery may take a little longer. We will contact you if this is the case, to discuss whether you are happy to wait, or if you would like to cancel your order.
Returns Policy
If you wish to exchange or return an item, please advise us within 5 business days of receiving your purchase so we can issue you with a Returns Authorisation Number (RAN). Please include the following information in your email to us:
1) Your Name & Address, the Order Number or a copy of your receipt;
2) A brief description of why you would like to return your purchase.
We will email you or call you with your RAN. You must obtain a RAN before sending any products back, as goods returned without a RAN will be “Returned to Sender”.
We would appreciate it immensely if you could carefully package the goods and lodge them at your local post office within 2 days of receiving a RAN.
We will happily accept returns if the items:
• have not been worn
• have the original tags still attached
• have not been soiled or damaged by you
• are lodged at the post office within 5 days of receiving them
We will not accept returns of items that:
• have had their tags removed
• have been soiled or damaged by you
• were purchased more than 14 days ago
• are marked “Special Order Only – No Returns Permitted”
• have had an after-market sewing alteration performed
Costs associated with returning goods are to be paid by you. We recommend that you register the parcel (and purchase appropriate insurance if over $50 in value) as we will not be held responsible for any parcel which is not received by us, due to loss by Australia Post or a Courier of your choosing. Once we have received your approved returned goods, we will process your refund. If you would like to try a different product or size, please re-visit our website and order what you need.
Faulty Items
Please note that normal wear and tear is not considered to be a fault. An item is deemed as faulty if the product fails to serve its purpose as a result of poor manufacturing practices (for example, faulty stitching leading to a bra strap becoming detached). In the first instance, please email us at [email protected] so we can resolve any problems quickly and efficiently. For a swift turnaround, we recommend emailing photos of the area at fault.
When returning your item for assessment, please enclose a brief note including your contact details and description of the fault. Once we have received the item from you, we will contact you and advise if a replacement is available, or offer a refund or exchange.
Where a genuine fault has occurred as a result of poor manufacturing practices, any shipping costs associated in returning the item to us will be refunded to you.